Privacy Policy

Effective date: 01 December 2024

Important: This Privacy Policy explains how Review Booster ("we," "us," or "our") collects, uses, and protects your personal information when you use our review aggregation and display services at app.reviewbooster.com.au.

1. Information We Collect

When you sign up for our services, we collect personal information such as:

Name
Email address
Business name
Phone number
Address

This information is necessary for us to provide our services to you, process payments, and send communication.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

To process payments through Stripe (We do not store any payment details. All payment information is securely handled and stored by Stripe).
To provide customer support and respond to your inquiries.
To comply with legal obligations and regulations.

3. Payment Processing

We use Stripe to securely process payments. Stripe is fully compliant with GDPR and Payment Card Industry Data Security Standards (PCI DSS). We do not store or process any of your payment details directly. All payment information is handled by Stripe.

For more information on how Stripe handles your data, please refer to Stripe's Privacy Policy.

4. Third-Party Platform Integration

4.1 Connected Platforms

When you authorize connections to third-party platforms, we access and display publicly available reviews from:

Google My Business / Google Reviews
TripAdvisor
Yelp
Other review platforms you may connect

4.2 Data Retrieved

We collect only publicly available information:

Review text and star ratings
Review dates and timestamps
Reviewer display names (as shown publicly)
Business profile information

4.3 Platform Privacy Policies

These integrations are also governed by the respective platform policies:

4.4 Your Responsibilities

You are responsible for ensuring you have the right to connect these accounts and display the associated review data. You must comply with each platform's terms of service.

5. Data Sharing and Third-Party Services

6.1 Service Providers

We share data with trusted service providers who assist in:

SMTP.com: For email sending services. SMTP.com processes your email data for sending transactional and marketing emails. For more details, refer to SMTP.com’s Privacy Policy.
Hosting Services: Cloud hosting providers for data storage and processing
Analytics: Usage analytics and performance monitoring (anonymized where possible)
Customer Support: Help desk and support ticket systems

5.2 Data Processing Agreements

All service providers are bound by data processing agreements that require GDPR compliance and limit data use to specified purposes only.

5.3 No Sale of Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your data.

7. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
Right to Restriction: You can request a restriction on how we process your personal data.
Right to Object: You can object to how we process your personal data in certain situations.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

If you would like to exercise any of these rights, please contact us at admin@reviewbooster.com.au.

8. Security of Your Information

We implement reasonable and appropriate security measures to protect the personal information we collect. However, please be aware that no data transmission over the internet or method of electronic storage is completely secure.

9. Cookies

We use cookies to improve your user experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

admin@reviewbooster.com.au

Review Booster
app.reviewbooster.com.au